Prepare and analyze daily, weekly and monthly delinquent reports and assure action is taken to resolve;
Manage payment processing issues directly with clients and communicate it to the relevant department;
Escalate high level issues, including priority delinquent accounts, business closures and other serious violations to contracts;
Communicate with the underwriting department to resolve any discrepancies;
Research clients’ legal histories, as required for underwriting process;
Work with investigations team to coordinate legal, transaction investigations and sight visit coordination;
Draft affidavit for claims as needed;
Liaise with lawyers on serious escalated claims.